You’ve got some questions. We’ve got some answers
We welcome all questions and inquiries at YPF. Here we’ve tried our best to answer the usual questions we get to help you make the right decisions in your business.
General FAQ
What is your MOQ?
For our retail customers we have no minimum order. To purchase at wholesale prices, our minimum purchase is just 2 boxes per flavor.
Do you offer samples?
Good news! You can purchase any of our flavors by the bag so you don’t have to over commit to a whole box. Each bag is 4.4 pounds/2Kg and once prepared for a soft serve machine will give about 50 servings.
Why are you different than the rest?
We are a small boutique B2B company that is obsessed with making sure our flavors always taste good and that our customers succeed at their business. Our powder mixes are made with premium ingredients and natural flavorings. With our products you only need to follow one recipe which saves a huge amount of time and energy in training the staff. No more liquid mixes or bases! No more strange tasting flavors! Just more profit and ease for your business. We all want the same thing here – smiling returning customers.
What is your lead time?
If you are buying as a retail customer in the continental USA it will be shipped 2-5 business days after you place an order. If it was “on back order” please allow the shipping time of two weeks. All shipments in the lower 48 are done with UPS or with FedEx Ground. For large wholesale customers, we generally ask our clients to allow 3 weeks of production from the time the order is submitted to the time the order is ready to ship, but this of course varies between seasons and the quantity that needs to be produced.
How do I order?
Please visit our store on this website. You can buy it by bag or box. If you would like to order in larger quantity you can sign up for our discounted prices at the wholesale section. We are open Monday to Friday 9am-5pm EST. All orders placed after 12pm EST will be processed the next day.
What if I don’t like ordering online?
If you aren’t an online ordering person, shoot us an email at sales@yogurtpowderfactory.com with your order and we will make an invoice for you.
Can I just try a little before I commit to buying wholesale?
You sure can! That’s why we’ve made it so you can buy a sample bag of any flavor to see what’s going to work best for your business.
Do you use any liquid?
No, say goodbye to liquid flavors! Each one of our flavors already has the flavor mixed in so all you need to do is add the milk and water to the powder and it’s ready to go!
Is this product safe for pets?
No, we do not recommend this for pets.
What payments do you take?
We accept all major credit/debit cards, PayPal, AfterPay, and ApplePay. We use an encrypted third party credit card processor and do not have access to your credit card information.
Is there a promo code I can use?
Please sign up for our newsletter here and you will receive periodic promo codes and sales! You can also check out our current sales on flavors here.
There is a flavor I want that is out of stock. What should I do?
You can always email us directly and put in your request for a certain flavor that is out of stock and we will get back to you with the lead time expected on it.
What is your Shipping Policy?
Shipping is free with FedEx Ground or UPS Ground for all orders over 500 dollars if you are located in the lower 48 states as long as you give a business or commercial address! If your order is under 500 US dollars you will be able to choose from a number of shipping options with FedEx. If you live in Alaska, Hawaii, Puerto Rico, or US territories off the mainland contact us to discuss shipping options.
I have received your products and they have been damaged. What should I do?
In this unfortunate event, please take photos of any damaged bags that can not be used, and then submit a claim so we can process it with FedEx. Please do this as soon as it happens!
Can you ship it to my country?
Sure can! If your country has trade relations with the USA then we can send it by air or sea FOB. If you want purchase directly in our website for an order outside of the United States, please input the delivery address of your freight forwarder in the continental United States and we will ship it there for free via FedEx Ground. We require working with a freight forwarder in the United States to help you clear the necessary hurdles for import to your country. All prices are FOB. Please note that we do not offer refunds if the product gets stuck in customs at your respective countries border. Contact us to get a rate.
Please note that we are NOT approved to sell in the EU.
If you want to order directly and organize your own shipping please send us a PO to get the process started.
If you are looking to purchase our products in Indonesia, please send us an email or contact our Instagram DM.
Read more about our shipping and return policy.
Learn more about international shipping terms.
Can I know who you sell to?
We do not share the information of our customers with anyone. We do this to protect your identity and keep your competition on its toes. It’s up to them to figure out why you are so delicious.
All sales are final on this website. There are no returns possible. If your packages were damaged during delivery please contact us immediately and we will send you replacements.
For some countries we do offer an exclusive distributorship. A minimum purchase is required each year. Sign up in our wholesale section for more details.
How much does it yield?
Each bag of 2kg (4.4 pounds) yields up to 10 liters (2.65 gallons) of mixed product ready for the customer.
How long is the shelf life?
It can be left unopened at room temperature for two years. Do not place in direct sunlight.
Once I mix it with milk and water, how long will it last?
That depends heavily on what kind of milk you have mixed with it. At a minimum it is around 72 hours refrigerated.
Can you make custom flavors?
Yes we can if you give us a two month warning. Contact us to discuss further. We love new ideas.
How do I make it?
Just add water (3.2 liters) and milk (4.0 liters) to each 2kg bag. No hassle, no measuring, no complicated recipe.
What machines do you recommend?
Any commercial soft serve machines will do the job, but we always recommend ones that have agitators in the hoppers so it keeps the product moving. Contact us if you need more info on the types of machines.
Are you Halal?
Yes we are.
Are you certified Kosher?
Not yet, but we do plan on doing it soon.
Can you make it vegan?
We currently have eight soft serve flavors that are available in vegan: Vanilla, Chocolate, Coconut, Green Tea, Taro, Pistachio, and Chocolate Mint. You can mix it only with water OR you can add in your own milk substitutes like almond, soy, or oat milk. This product is 100% vegan with no sodium caseinate present.
Can you make it sugar free?
We are developing a sugar free version. Stay tuned.
How much is in each box?
Each box is 6 bags of 2kg (4.4 pounds). Total is 12kg (26.5 pounds).
Do you do customized/white labeling?
We can with a certain minimum order. Contact us so we can discuss it further.
Can you label it in my language?
If your country requires our product to be imported with language specific labels we can accommodate to that. Contact us to discuss it further.
Is it gluten free?
Yes with the exception of our Cookies n’ Cream, Cake Batter, and Chocolate Cookie Dough flavors.
Can I buy it for personal use?
We are a b2b company, but recently we’ve also gained many independent customers. You don’t need to sign up and have an account to order from us.
Can you give me a discount?
Our prices are set on a sliding scale for b2b only. The more you buy, the steeper the discount. Sign into the wholesale area to learn more.
What are your Terms and Conditions for this website?
Please read and understand our Terms and Conditions before using this website.
What is your Privacy Policy for this website?
Please read and understand our Privacy Policy before using this website.
Afterpay FAQ
What is Installments with Afterpay?
Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Installments with Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Installments with Afterpay?
Installments with Afterpay can only be applied to purchases made on yogurtpowderfactory.com website.
Can I use Installments with Afterpay if I’m an international customer?
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ
When will my items be delivered if I use Installments with Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on yogurtpowderfactory.com using Installments by Afterpay.
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
What happens if I have a partial refund, and how does that affect my payments?
Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy
